Myror was created amid the coronavirus pandemic, to respond to the raise of unhappiness and frustration from short-term rental hosts towards companies like Airbnb, Booking.com, or Vrbo. For instance, Airbnb’s decision to fully refund guests for stays scheduled in early 2020 was very painful for many hosts around the world. The platform’s opaque mode of operation often hits guests too.
Direct booking sites built with Myror allow hosts to wrest power away from OTAs, especially in the field of booking policies. Booking policies include policies about reimbursement, last-minute cancellation, no-show, deposit, damages, etc…
With Myror, you can easily set custom booking policies: you focus on the content, and once saved, the booking policy page will be automatically updated and visible to your future guests before they make a reservation. They will implicitly agree to your policy when booking through your direct booking site.
You choose what you want to include in your policy
In the site settings, the Booking policy section contains 4 separate fields: Cancellation, No Show, Deposit and Other.
Make the most of them to provide answers to questions like :
What is the latest a guest can cancel their booking without repercussions? From 1 day to a week, choose what works best for your business.
What is the penalty when guests cancel outside of the cancellation window? A full refund, 50% refund or no refund at all?
What if your guests decide to check-in or check-out later / earlier than expected?
Will you require guests to make a deposit upon check-in?
What happens in the event of a delay outside of anyone’s control like quarantine or natural disaster?
Keep in simple and easy to understand
The purpose of the booking policy is to hold both you and your guests accountable to each other by setting mutual boundaries and expectations. Agreeing on a cancellation policy together helps you protect your short-term business by making sure you get paid for reservations made, and it helps build trust with your guests by making your hosting rules transparent.